The example above is not just an anecdote. It should inspire you to actually find ways to amaze your customers. What are your customers NOT expecting from you. Can you positively surprise them? If you own a company, do you pick up your phone and call directly your end customers to ask them how they feel about their latest purchase?
Keeping a direct contact with your customer base is essential. Even if you are in the B2B business you should never forget that your products are eventually used by real people like you and me. Author: Pierre-Nicolas Schwab. He specializes in e-commerce, retail and logistics. He is also a research fellow in the marketing department of the Free University of Brussels and acts as a coach for several startups and public organizations.
As forms. Once you have finished editing, you may head over to the design menu to use free and ready-to-use themes for your surveys. Use customer satisfaction survey templates as a base and change how your surveys look instantly!
Once you have created and published your customer satisfaction surveys, you will have access to special charts created according to the survey results.
This feature, as well as forms. Choose one of the customer satisfaction survey templates today and Make the customer journey as enjoyable as possible!
Creating online forms and surveys is much easier than ever before. Without needing to code a single line, you can simply create forms or surveys and customize its fields, design, and general options with just a few clicks through forms.
After that, you can share using one or more of many sharing options and start collecting responses immediately. Forms and surveys that are created on forms. You can integrate with more than third party applications such as Slack, MailChimp and Pipedrive.
For example, you can create contacts on MailChimp and send notifications to a specific Slack channel per submission you received through your forms. Jumpstart with one of many ready-to-use templates and get to the work of collecting responses without bothering yourself at all. You can share your surveys in any way you like. And if you would like to embed your form in your website, you can easily copy and paste embed code in your website HTML.
On forms. You can change your form theme by choosing your own colors or picking one of many ready-made themes. There are a lot of powerful and useful features on forms. These features are all included in the free plan.
Take a closer look at forms. This website uses cookies in order to present you more relevant content based on your browsing history. Customer Satisfaction Survey Templates Whether you are selling products or providing services for people, you have to look out for ways to satisfy your customers to ensure great success. Types Industries. Customer Satisfaction Surveys Form templates: Product Research Survey Template.
Client Feedback Form Template. Patient Feedback Form Template. Customer Service Questionnaire Form Template. Help Desk Feedback Form Template. Customer Satisfaction Survey Template. Resident Satisfaction Survey Template. Member Satisfaction Survey Template.
Customer Service Satisfaction Survey Template. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled 'Transfers of your information outside the European Economic Area'.
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We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with.
It is also possible that third parties with whom we have had no prior contact may provide us with information about you. Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us. Reason why necessary to perform a contract: Where a third party has passed on information about you to us such as your name and email address in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you as the case may be.
Consent: Where you have asked a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.
Legitimate interests: Where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances. For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you.
Our legitimate interest is the performance of our obligations under our sub-contract. Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights.
In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement. In certain circumstances for example, to verify the information we hold about you or obtain missing information we require to provide you with a service we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites including your own website if you have one.
In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services. Legitimate interests: Sharing relevant, timely and industry-specific information on related business services. This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.
We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business. These include the following: Internet services, IT service providers and web developers.
Our third-party service providers are located both inside and outside of the European Economic Area. Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us. We do not display the identities of our service providers publicly by name for security and competitive reasons.
If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it where we have shared your information with such service providers, for example. Legitimate interest relied on: Where we share your information with these third parties in a context other than where is necessary to perform a contract or take steps at your request to do so , we will share your information with such third parties in order to allow us to run and manage our business efficiently.
Reason why necessary to perform a contract: We may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you. Indicating possible criminal acts or threats to public security to a competent authority. If we suspect that criminal or potential criminal conduct has occurred, we will in certain circumstances need to contact an appropriate authority, such as the police.
This could be the case, for instance, if we suspect that fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties. We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way. Legitimate interests: Preventing crime or suspected criminal activity such as fraud.
We will use your information in connection with the enforcement or potential enforcement of our legal rights including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual where we have entered into a contract with you or non-contractual such as legal rights that we have under copyright law or tort law.
Legitimate interest: Enforcing our legal rights and taking steps to enforce our legal rights. We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.
Legitimate interest s : Resolving disputes and potential disputes. This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period. Server log information: We retain information on our server logs for 3 months. Order information: When you place an order for goods and services, we retain that information for seven years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.
Correspondence and enquiries: When you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further months, after which we will archive your information.
Newsletter: We retain the information you used to sign up for our newsletter for as long as you remain subscribed i. Registration: We retain the information you used to register for as long as you remain subscribed i.
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:. We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:.
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet whether by email, via our website or any other means , you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Your information may be transferred and stored outside the European Economic Area EEA in the circumstances set out earlier in this policy. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject compliance with a court order, for example.
Where we are required to do so, we will ensure appropriate safeguards and protections are in place. Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy.
In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information. Where we possess appropriate information about you on file, we will attempt to verify your identity using that information. If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.
We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request. You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.
You may also exercise your right to object to us using or processing your information for direct marketing purposes by:. Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.
Major changes to our Privacy Policy or the purposes for which we process your information. Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email where possible or by posting a notice on our website.
We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.
Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.
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If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
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Cookies are an important part of almost all online companies these days, and this page describes what they are, how we use them, what data they collect, and most importantly, how you can change your browser settings to turn them off. A cookie is a file containing an identifier a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser.
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Customer Satisfaction Survey Questions and Templates. Product Satisfaction Survey Use this survey to know if your product meets, exceeds, or falls short of customer expectations, and the areas you need to improve on.
Here are a few examples of customer survey questions for a product satisfaction survey : What version of the Acme software product do you own?
Please rate the Acme software on how easy it is to use. When did you last call our technical support to resolve a problem with the Acme software product you are using? Overall, how satisfied are you with the Acme software? How likely are you to recommend the Acme software to a friend or colleague? View Template 2. Customer Support Satisfaction Survey Survey customers who call in for support, after they have completed an interaction with your company, or purchased a new product.
In thinking about your overall satisfaction with DoubleClick Technical Support, on a scale of , please rate your overall satisfaction based on the following: Product knowledge, Industry knowledge, Friendliness, and Communication Please provide any additional information on your tech support experience.
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